Warranties, Bits and Tips

Warranties & Manuals

New bikes will be covered in accordance with the supplier warranties below. Nearly new and pre-loved bikes are not covered by supplier warranty, however we will cover nearly new bikes for 12 months and pre-loved bikes for 3 months. This excludes general wear and tear.
Cycle to Work Scheme

We accept the following Cycle to Work schemes. Please click on the link to see how they work:
Cycling and bike maintenance for beginners

These are just a few general tips but we would recommend using one of our partners for work on your bike and getting your bike serviced every six months
Safe Cycling and Learning to Ride
- Whether a total beginner or regular commuter we recommend cycle training to keep you safe on your bike. You can book a cycle skills session with your local council or use their online course to get some safety tips. Click here for more details - Cycling Skills
- Why not hook up with a more experienced cyclist if you want some help getting familiar with your commute or just to go on a recreational ride with someone - Bike Buddies
- Learning to cycle - how to teach your kids to cycle without stabilisers
Family and cargo bikes
Insurance

We have teamed up with LAKA
- 30 days FREE cover
- Flexible insurance - cancel anytime after a month
- No excess fees
- Limit on how much you pay and if claims are down you actually pay less!
- If you do not have insurance we recommend you get cover here - LAKA
Battery charging risk and safety tips
- Charging must be done indoors or under a pent roof, as the charger is only splashproof. Preferably at a temperature of 18-20°
- You can either leave the battery on the bicycle or remove it for charging
- Battery must not be left unattended (e.g. charging at night out of office hours)
- To prevent overheating, the battery must not be charged for more than 3 hours at one time
- Unplug the charger after use
- Never use a different charger to the one supplied
Security
- Use the D-Lock on your frame, not just the wheels. If you have a cable lock this is only for the wheels please don't use it to lock the bike by using the D-lock as a padlock - this is one of the most common errors that lead to theft
- Keep your bike indoors overnight if you can. Most insurers will insist on this although our partner, Laka, allows outside overnight storage but the bike must always be locked to an immovable object and not left for more than 24 hours
- If you leave your bike in a secure unit, e.g. work bike storage, make sure you still lock it with your D-Lock to an immovable object
- Never leave your bike unattended and unlocked even for a few seconds - remember bikes are also a great getaway vehicle
- Do not leave the bike overnight somewhere where thieves will know you want be able to see it, e.g. outside a station
- Bike security advice video

Warranties, Bits and Tips

Warranties & Manuals

Cycle to Work Scheme

Cycling and bike maintenance for beginners

Safe Cycling and Learning to Ride

Family and cargo bikes

Insurance

Battery charging risk and safety tips

Security