Warranties, Bits and Tips

  • Warranties & Manuals

    Purchases of new bikes will be covered in accordance with the supplier warranties below. Nearly new and used bikes are not covered by supplier warranty, however we will cover nearly new bikes for 12 months and used bikes for 3 months from date of purchase. This excludes general wear and tear. 

  • Battery charging risk and safety tips

    • Charging must be done indoors or under a pent roof, as the charger is only splashproof. Preferably at a temperature of 18-20°
    • You can either leave the battery on the bicycle or remove it for charging
    • Battery must not be left unattended (e.g. charging at night out of office hours)
    • To prevent overheating, the battery must not be charged for more than 3 hours at one time
    • Never use a different charger to the one supplied
    • Unplug the charger after use
  • Electric Bikes

    • If you are new to electric bikes practice off road first just to get used to the 'kick' from the motor. It is not much different to a standard bike but it is good to feel completely confident before riding on the road
    • We do not enter the helmet debate but given the extra power and often the novelty factor of e-bikes we would recommend wearing a helmet
    • Remove the battery when your bike is parked as an extra deterrent to bike thieves
    • Charging - be careful when attaching the cable to the battery. There will be a technique to it so go slowly and carefully and check with us if in doubt. Never slam your battery in as this could break the pins which are often quite delicate.
    • Some e-bikes require the button on the battery to be turned on before the panel will work or they will have a sleep function which will require the battery to be turned on before the panel can work
    • Video - How to ride your electric bike safely
    • Ridgeback battery life
    • Shimano Steps system (this is used on our Ridgeback e-cargo and Ridgeback Electron bikes)
  • Security

    • Use the D-Lock on your frame, not just the wheels. If you have a cable lock this is only for the wheels please don't use it to lock the bike by using the D-lock as a padlock - this is one of the most common errors that lead to theft
    • Keep your bike indoors overnight if you can. Most insurers will insist on this although our partner, Laka, allows outside overnight storage but the bike must always be locked to an immovable object and not left for more than 24 hours
    • If you leave your bike in a secure unit, e.g. work bike storage, make sure you still lock it with your D-Lock to an immovable object
    • Never leave your bike unattended and unlocked even for a few seconds - remember bikes are also a great getaway vehicle
    • Do not leave the bike overnight somewhere where thieves will know you want be able to see it, e.g. outside a station
    • Bike security advice video
  • Cycling and bike maintenance for beginners

  • Insurance

    • We have teamed up with LAKA for their community cycling insurance scheme
    • Flexible insurance - cancel anytime after a month
    • No excess fees
    • Limit on how much you pay and if community claims are down you actually pay less!
    • If you do not have insurance we recommend you get cover here - LAKA
  • Family and cargo bikes

  • Safe Cycling and Learning to Ride

    • Whether a total beginner or regular commuter we recommend cycle training to keep you safe on your bike. You can book a cycle skills session with your local council or use their online course to get some safety tips. Click here for more details -  Cycling Skills.
    • Why not hook up with a more experienced cyclist if you want some help getting familiar with your commute or just to go on a recreational ride with someone - Bike Buddies.
    • Learning to cycle - how to teach your kids to cycle without stabilisers.
  • Cycle to Work Scheme

    We accept the following Cycle to Work schemes. Please click on the link to see how they work: