Try Before you Bike FAQ
Q. How long can I keep my bike?
When you place an order through Try Before You Bike you sign up to a rolling one month hire contract which can be cancelled at any time with no penalty fees or hidden charges.
Q. How do I cancel my order?
It is easy to cancel your order and there are no fees for doing this. You just go to your Peddle My Wheels account and click on the 'Cancel and Collect' button and book a collection and follow the instructions.
Q. What payment types do you accept?
Any debit or credit card.
Q. What times do you deliver and collect and what happens if I am not in?
Our delivery and collections team operate Monday to Friday between 10am and 5pm. There is a £30 fee if you are not available on the day you booked your delivery or collection.
Q. Can someone accept delivery on my behalf?
No, we need you to be present so we can check your photo ID.
Q. I have a discount coupon, how do I use it?
When you reach the 'cart' stage enter your coupon code details and the system will reduce the monthly hire fee by the value of the coupon for the period the coupon is set to run. As an added bonus the total discount on your coupon will be deducted from the original price of the bike and accessories if you want to purchase them.
Q. Where can I find details of any discount offers?
Q. Do I need theft and damage insurance?
Yes. There is a link to our partners, Laka, at the end of the order process which includes one month's free insurance.
Q. Can I buy the bike and accessories?
Yes you can choose to purchase your bike and accessories at any time whilst hiring them. You log into your Peddle My Wheels account and follow the online instructions to purchase the bike. The cost of purchasing the bike reduces monthly.
Q. Is my bike under warranty if I purchase my hire bike?
We give the folloiwng warranty cover in any bikes purchased through the scheme:
- 3-year cover on the bike frame against cracking due to a manufacturing defect
- 1-year cover on electrics, such as motors and batteries
- 1-year cover on non-wearable parts, such as the handlebar, saddle or stem
Q. What your warranty doesn’t cover
All bikes experience wear and tear, and there are some situations which are not covered by your warranty. These include but are not limited to:
- Damage or failure due to accident, misuse, lack of servicing or neglect
- Normal wear and tear
- Improper assembly or maintenance
- Modifications, alterations or installation of parts not originally on the bike as sold
Q. Do you accept Cycle to Work schemes?
Yes. Please email info@peddlemywheels.com if you want to purchase your bike through a cycle to work scheme.
Q. Can I buy a bike without accessories?
No, the accessories that come with the bike must also be purchased.
Q. Do you help with any maintenance problems with the bike?
If there is a warranty issue it is our responsibility but otherwise, it is your responsibility to maintain the bike and service the bike.
Q. Do I get free cycle training with the bike?
Yes. This is available through us or your local Council. We will send details about how you can book this in once you have your bike.
Q. Can anyone order a bike?
No. You must live, work or study in the borough that the scheme is active in. Proof will be needed to be shown upon delivery of the bike from one of the following documents - council tax bill, tenancy agreement, enrolment papers, employee contract PLUS photo ID.
Q. Does my one month bike hire start when my payment is made?
No, the month starts from when the bike is delivered and, if you keep the bike, renews a month later so you always have a full month of use. The payment will be made in advance of your hire period.
Q. Are the bikes new?
New, nearly new or pre-loved - you choose. When you are selecting your bike use the filters to see new, nearly new or pre-loved bikes. Nearly new bikes and pre-loved bikes will be cheaper should you wish to purchase the bike.
Q. What condition does my bike have to be in when returned and do I need to also return the accessories?
If there is any damage that costs us to repair it you will be charged for parts. If there is some wear and tear appropriate for the use there is no charge for this. All accessories must be returned with the bike including keys for locks and battery (if you have an e-bike) otherwise there will be an additional charge.
Q. Can I swap bikes for another model?
No. You need to cancel your existing order and start a fresh order if you want a different bike.
Q. Do I have to pay a deposit?
No.
Q. Why can one only take part in certain boroughs?
The scheme is supported by local councils, so is only available in the areas where this has been funded.
