Peddle My Wheels (PMW) Terms and Conditions for Try Before You Bike

Please take the time to read these and email if you are not clear about any part of them. We have kept them as short as possible so please read them for your own protection.

  1. The Try Before You Bike agreement
  2. Customer
  3. Bicycle delivery and cycle training
  4. Payment
  5. Non-payment
  6. Cancellation
  7. Damages or theft
  8. Ownership
  9. Theft and Accident Cover
  10. Maintenance
  11. Personal damages or injury
  12. PMW responsibility
  13. GDPR


1. The Try Before You Bike Agreement

(a)  This is entered into on the website and will become binding once the customer agrees the direct debit form.

(b)  The agreement is a rolling contract that continues until either the customer cancels the contract, in which case it is ended at the end of that same month, or, when the total amount due for the goods have been fully paid off and the goods come under the ownership of the customer.

(c)  Bicycle and accessories cover all items ordered through the website and will sometimes be referred to as ‘goods’ for the purpose of these terms.

(d)  The minimum hire period is one month.

2. Customer

(a)  The customer must be over 18 and hold a UK bank account. If the bike is for a minor then it must be guaranteed by a person over 18 years of age with a UK bank account.

(b)  The customer must live, work or study in an approved borough. Proof of address/work/study will be required when booking the bike. The bike must be delivered to an address within that borough.

(c)  The customer can use their name to book a bicycle for a minor (under 18 years old) in addition to an adult bicycle.

3. Bicycle delivery and cycle training

(a)  The Customer must be able to take part in a 2-hour cycle training session after delivery of the bike. This is non-chargeable but is a condition of receiving the goods.

(b)  The goods will be delivered to the customer’s home/work/study address at an agreed date and time and this address must be within a London borough though not nessarily the qualifying borough.

(c)  The customer must be present to take delivery.

(d) A helmet and lights must be included with all deliveries and we cannot accept cancellation of these items as it would be a breach of our liability insurance.

(e) A photo will be taken of the customer with the bike as proof of delivery. This may be used for promotional activity associated with the scheme. The PMW staff will check with the customer if they give their permission for this.

4. Payment

Payments will be made by Direct Debit on a monthly basis at the agreed amount that was confirmed through the website.

5. Non-payment

(a)  Failure to make a payment that is due will result in a demand for the return of the bicycle and PMW representatives will collect the bicycle and any accessories.

(b) If PMW are unable to collect the bicycle and accessories as per 5.(a) then legal action will be taken to claim the total cost of the bicycle and accessories. Any legal costs and additional charges and interest will be included in any such claim.

(c) Any monies due from the customer due to non-payment will be subject to a 7.5% interest charge.

6. Cancellation

(a)  If the customer chooses to cancel the hire period they must inform PMW by email to or via the ‘Contact Admin’ tab of their online account they hold with PMW.

(b)  Once notification is received by PMW no further payments are due and no funds will be returned to to the customer.

(c)  At an agreed date PMW will collect the goods from the customer and this must be at an address within a London borough though not nessarily the qualifying borough. The customer must ensure they are available to return the goods within 7 days of the end of the contract otherwise a further payment will be due.

(d)  Returned goods should be in full working order. Any repair work required for issues beyond what would be considered ‘reasonable wear’ will be charged at market prices.

(e)  ‘Reasonable wear’ - no damage to any part of bike but small marks, scratches will be acceptable. Any parts that require replacing will be charged at market value.

(f) The direct debit will be cancelled within 24 hours of the bike being collected.

(g) Peddle My Wheels reserve the right to cancel any order if the Customer breaches the contract.

7. Damages or theft

(a)  The customer must either buy a Kryptonite D-Lock from Peddle My Wheels or own a lock of an equivalent standard before they can take delivery of the bike.

(b)  The customer is responsible for the goods and will be liable for the cost of repairing any damage to the goods.

(c)  The customer should carry out basic maintenance through the terms of their contract which would include keeping tyres inflated, not leaving the bicycle outside in the rain for prolonged periods

(d)  Theft - the goods are the customer’s responsibility and stolen or lost bicycles will result in the customer having to pay the full amount for the bicycle and accessories less any monthly payments that have been made to date. If your bike is stolen, you need to contact the police immediately to obtain a crime reference number. You should then contact us as soon as possible with the details.

8. Ownership

(a) The goods are under the ownership of Peddle My Wheels until the customer has paid the full amount due for the goods as agreed when ordering the goods through the website. At this point ownership will be passed to the customer.

9. Theft and Accident Cover

(a) PMW have public liability insurance of up to £5m.

(b) An additional theft and accident cover policy can be taken out by the customer through PMW, 'PMW Theft and Accident Cover.' This will cover theft and damage to the bike and a replacement bike will be delivered if the terms of the cover agreement have been met. The terms can be found as a link on the 'Cart' page for TBYB and, if you take the cover, as a downloadable PdF on your PMW account.

10. Maintenance

(a) A maintenance contract is available for all Try Before You Bike participants. The contract allows unlimited call-outs and the only additional charge to the monthly fee will be for any parts used.

(b) The monthly contract will run continually until it has been terminated by the customer via email to or the 'Contact Admin' button on the customer account.

(c) The cost of the maintenance contract may change during its existence. The customer will be notified before being charged and have the choice to continue or cancel.

11. Personal damages or injury

(a)  The customer will be expected to act in a responsible way when using the goods. If minors are using the goods the guarantor (signatory on the Direct Debit) will be responsible for their supervision.

(b)  PMW are not responsible for any injury or damage caused by use of a bicycle hired or bought from them. All bicycles are checked by qualified mechanics before they go to customers but once they leave our workshop we are unable to guarantee that damages cannot occur.

12. PMW’s responsibilities

(a) To deliver the correct sized, working bicycle and any accessories as ordered.

(b) To assist the customer with cycle related queries.

(c) To ensure professional cycle training session has taken place.

(d)  To collect and keep records of all payments from the customer.

(e)  To adhere to any cancellation process triggered by the customer and collect the bicycle 
and accessories at the customer’s earliest convenience.

(f)  To pass over ownership to the customer upon their final payment that covers the full cost of their original order on the website.

13. GDPR

Your data is held on a secure server. Your data will be shared with Transport for London, your local authority and the training company who provide the cycle training for that local authority. They cannot share this information with any third parties.