Peddle My Wheels (PMW) Terms and Conditions for Bike Hire

Please take the time to read these and email if you are not clear about any part of them. We have kept them as short as possible so please read them for your own protection.

  1. The Hire Agreement

(a)  This is entered into on the website and the terms and conditions of the Bike Hire are accepted by the Customer’s confirmation to proceed to the hire of the bike.

(b)  The Agreement is for a period of one month, starting on the date of delivery of the bike or at another date as agreed between the parties.

(c)  Bike and accessories cover all items ordered through the website and will sometimes be referred to as ‘Goods’ for the purpose of these terms.

(d) The Customer Hires the Goods subject to the terms of this Agreement.

2.  Customer

(a)  For the purpose of this Agreement the Customer is the hirer.  The Customer must be over 18 and hold a UK bank account. 

(b)  The Customer must live, work or study in an approved borough which is listed on the company website. Proof of address/work/study will be required when receiving the bike. 

(c)  The Customer can use their name to book a bike for a minor (under 18 years old) in addition to an adult bicycle.  The bike will at all times be the responsibility of the Customer.

3. Bike delivery 

(a)  The goods will be received by the Customer at the Customer’s home/work/study address at an agreed date and time and this address must be within a London borough though not necessarily the qualifying borough.

(b)  The Customer must be present to take delivery.

(c) A helmet and lights must be included with all deliveries of Goods to ensure compliance with PMW’s insurance.

(d) The Goods shall at all times remain the property of PMW, and the Customer shall have no right, title or interest in or to the Goods (save the right to possession and use of the Goods subject to the terms and conditions of this agreement). 

 (e) The Customer must check that the bike (including without limitation, the tyres, brakes, saddle, bell and accessories such as child seats) is roadworthy before riding it. If the Customer has any concerns over the roadworthiness of the bike they should not ride it and contact PMW immediately.

4. Payment

Payment will be made at the agreed amount that was confirmed through the website.  Goods will not be delivered without Payment being made.

5. Return of bike

(a) The Goods must be made available to be collected by PMW on or before the end of the one month hire period.

(b) PMW will collect the Goods from the Customer at a time agreed with the Customer and this must be at an address within a London borough though not necessarily the qualifying borough. 

(c)  Returned Goods should be in full working order. Any repair work required for issues beyond what would be considered ‘reasonable wear’ will be charged at market prices.

(d)  ‘Reasonable wear’ - no damage to any part of the bike but small marks, scratches will be acceptable. Any parts that require replacing will be charged at market value.

(e) Any goods not returned will be charged at the purchase price as advertised on the PMW website and also detailed in the customer PMW online account.

 (f) We require payment to terms. Payment must be made on time, in full, and without any deduction, off set or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur additional costs. The additional costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay the outstanding account plus additional costs, and that payment of the same can be enforced against you in court. If applicable, you also agree to pay compensation and interest at the relevant reference rate, as provided for under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Damages or theft

(a)  The Customer must accept the gold rated lock supplied by PMW and use it in the manner shown by the PMW representative.

(b)  From the date of delivery until the Goods are collected the customer is responsible for the Goods and will be liable for the cost of repairing any damage to the Goods. 

(c)  The customer should carry out basic maintenance until the Goods are collected which includes, but not limited to, keeping tyres inflated, not leaving the bicycle outside in the rain for prolonged periods and not using the bicycle if there are any concerns as to its road worthiness. The Customer must contact PMW immediately if they have any concerns over its roadworthiness.

(d)  Theft – from the Delivery of the Goods until the Goods are collected the Goods are the Customer’s responsibility and stolen or lost bicycles may result in the Customer having to pay the full price for the bicycle and accessories. If your bike is stolen, you need to contact the police immediately (within 24 hours) to obtain a crime reference number. You should then contact PMW ( and your insurance company as soon as possible with the details. 

(e) The Goods should not be transferred, sold, offered for sale, or hired to any other person.  

(f) The Goods should not be used for any unlawful or commercial purposes.

(g) The Customer should not allow the Goods to be confiscated, seized or taken out of its possession or control under any  execution or other legal process, but if the Goods are so confiscated, seized or taken, the Customer shall notify PWM and the Customer shall at his/her sole expense use best endeavours to obtain an immediate release of the Goods and shall pay to the PWM on demand any losses, costs, charges, damages and expenses incurred as a result of such confiscation.

 7. Theft and Damage cover

Theft and accident cover - it is a requirement that the Customer arrange theft and accident cover for the bike during the hire period and details on this are provided during the order process.

8. Ownership

(a) The Goods are at all times owned by Peddle My Wheels.

9. Maintenance

(a) This is the responsibility of the Customer during the hire period.

(b) Unless there is a warranty issue with the bike the period it takes for a repair to be resolved will not be refunded by PMW.

(c) The Customer should not carry out any alterations or enhancements to the bike without prior permission from PMW.

10. Cycle Skills Session

(a) The Customer may be entitled to a free, up to 2-hour, cycle skills session when the bike is delivered depending on the qualifying council.

(b) The Customer must use the bike and helmet (unless they have their own) delivered by PMW for the cycle training.

(c) PMW is not responsible for any injury or any loss or damage to any property or person which is not caused by an instructor's negligence and PMW takes no responsibility whatsoever for any injury or damage to any property or person on the way to or from the lesson.

(d) PMW may, at any time, refuse to continue to train the Customer if their behaviour or ability level is deemed to be unsuitable.

(e) The Customer acknowledges that having taken training it does not necessarily follow that it is safe for them to ride a bicycle. To become a proficient cyclist it takes much more practise than lessons of this kind can provide.

11. Liability

(a) The restrictions on liability in this section applies to every liability arising under or in connection with this agreement including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

(b) Subject to 11(c), the PMW’s total liability (including any liability for the acts or omissions of its employees, agents and subcontractors) shall not exceed the amount paid for the hire.

(c) Nothing in this agreement limits any liability which cannot legally be limited including but not limited to liability for death or personal injury caused by PMW’s negligence. 

(d) Subject to 11(c), PMW shall not be liable under this agreement for any indirect or consequential loss or damage.  

(e )The Customer will be expected to act in a responsible way when using the Goods including following the UK road traffic laws at all times. If minors are using the Goods the Customer will be responsible for their supervision.

(f)  Subject to clause 11(c) PMW are not responsible for any injury or damage caused by the Customer’s use of a bicycle. The Customer acknowledges that PMW cannot take responsibility for the Customers actions whilst they are using the bike. Our Goods are machinery and components and there is an inherent risk associated with using them, including due to malfuntion no matter how well they are maintained. These risks are not always obvious, and they may cause property damage, injury or even death to you and others. Subject to the above, by using the Goods, you agree you understand these risks, that it is your responsibility to use of Goods safely. You are responsible for any harm you cause to other people or property (unless something we did or didn't do was the actual cause of such harm).

(g) All bicycles are checked by qualified mechanics before they go to the Customer but once they leave our workshop we are unable to guarantee that damages cannot occur. The Customer agrees that they use the bike at their own risk.

(h) If the Customer decides to book a further one month hire of the Goods they are responsible for ensuring the bike is roadworthy at the start of the next hire period and must contact PMW should they have any concerns and cease using the bike until the matter is resolved.

12. PMW’s responsibilities

(a) To ensure the customer receives the correct sized bicycle and any accessories as ordered, subject always to receiving payment in accordance with these terms.

(b) To assist the customer with cycle related queries.

(c) To collect the bike at the end of the hire period.

13. Privacy Policy

We will only use your personal information as set out in our Privacy Policy: 

14. Cancellation

(a) An order for the hire of Goods is only accepted when the online order process is completed. The Customer will receive an email confirmation of the order and will have access to their online account with PMW. 

(b) PMW reserves the right to cancel an order to hire a bike under this agreement if PMW has insufficient stock to deliver the Goods ordered by the Customer or PMW have reason to suspect there is a risk of a fraudulent transaction.

(c) A Customer may cancel an order for the hire of Goods at any time.  PMW cannot provide refunds for any cancellations after delivery of the Goods. 

15. Force Majeure

(a) PMW shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.  If the period of delay or non-performance continues for 4 weeks the either party may terminate this agreement by giving 7 days' written notice to the affected party.

PMW reserves the right to amend these terms from time to time as it see fit or necessary.


Version updated: 10th November 2022